Return and Refund Policy
Return note:
For safety and hygiene, changes or returns on products that have been opened, tested or unsealed will be rejected.
To take into account that a cosmetic product is highly contaminated with its use or manipulation.
If a product is professional-sized and lacks a seal, it has no change, consult the virtual assistant before purchasing.
Only those that keep their original packaging will be accepted.
Please make sure that the product you choose is the one you want.
For any questions, do not hesitate to contact our online Attention department.
Important note:
- This product is only valid for shipments in the Peninsula and the Balearic Islands.
RETURN POLICY
The refund will be made using the same payment method that you used for the initial transaction, unless you specify otherwise. In any case, no extra cost will be applied.
The direct cost of returning the merchandise will be at your expense.
What to do if I receive the wrong product?
Our standards in order processing are absolutely high, but errors can occur from time to time.
Please accept our apologies in case the product received is not the one you ordered.
As part of our goals, we will do our best to resolve your request quickly, easily and smoothly.
What to do if the product received is damaged?
We will analyze each return request,
in some cases we may ask you for more information,
for example a photo, to choose the best actions to take.
Our goal is to provide the best solution, in the shortest time possible.
Although we do everything possible to avoid this situation, these cases do occasionally occur.
Please accept our excuses, in case you have received a damaged item.
We ask that you do not refuse the delivery, but accept it and contact us immediately.
Refusal could cause a delay in the return process. You can contact us through our website, using the online message center or chat, a member of our team will review the details and offer you the best possible solution to the problem.
How to report a product defect?
Our goal is to ensure that the highest standards are applied, however we are aware that problems can arise from time to time.
Please accept our apologies if you think your product has a defect. We take complaints about the quality of our products very seriously.
Therefore, we ask that you contact us through your account, using the online message center, by e-mail or by phone.
Thank you, we look forward to your understanding.
